Quality Feedback
Why
We strive for improvement every day. Your feedback is instrumental for two reasons:
- Determining if any steps in our process need adjustment.
- Determining if any technicians need additional training.
Since we track our cases digitally, the case number, or Sales Order number, identifies not only which technicians worked on the case, but what time of day and the lot number of the materials used. Therefore, we have the data to find any cause to the non-conforming product.
How
We have included a small feedback form on every invoice. It is preprinted with the case number, Doctor and Patient name. All you need to do is:
- Circle the appropriate rating
- Tear / Cut out the form
- Include in the next case
Thanks for helping us create the finest restorations in the world!